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Forum Discussion

BassPlayer's avatar
BassPlayer
Aspirant
Mar 25, 2020

Orib app has old email and phone info, unable to verify login

Changed my email awhile ago and logged into the the netgear site to change it. It currently is correct. Recently I had to replace my phone. When I got the new phone I did a fresh install as suggest b...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 26, 2020

Hi BassPlayer, 

 

Would you mind sending me a private message with your email address and serial number. 

 

Thanks,

Christian 

 

  • tktul's avatar
    tktul
    Aspirant
    May 12, 2020

    Hi - I have this same problem (Orbi app wants to send the verification email to my old email address that I no longer have acces to) and am similarly frustrated by the lack of a support contact on the netgear website to resolve this.  

     

    Can you help me as well?

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 15, 2020

      Hello tktul,

       

      Certainly! Please send me a private message with your old/new email address along with your serial number. 

       

      Regards,

      Christian