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Forum Discussion

tinner100's avatar
tinner100
Aspirant
Aug 01, 2020

Password reset & 500 Internal Server Error

Hi, my Orbi app out of the blue no longer recognises my password, which I have used unchanged since first set up. I have followed the links to reset the password, but I get a 500 Internal Server Erro...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 06, 2020

Hello tinner100, 

 

May you reinstall the Orbi app and reboot your device. 

 

Christian 

relberfeld's avatar
relberfeld
Apprentice
Aug 26, 2020

once again, no resolution.  reboot and hope it doesnt reoccur.  what happened to tech support ?

  • tinner100's avatar
    tinner100
    Aspirant
    Aug 26, 2020

    Yes same for me...the reset worked for all of 4 weeks, and now unable to log in again.