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Chuck_M's avatar
Chuck_M
Mentor
Oct 13, 2020
Solved

Phantom Satellite On Phone App

My RBR850 with 1 x RBS850 and 2 x RBR-50s (hardwired) is working great.   However....   On the android Orbi app I clicked on Network Diagram and got the expected "tree" of the router and thre...
  • KMDonlon's avatar
    KMDonlon
    Oct 14, 2020
    Had the same problem, only fix was a full reset and to not use a back up config file... Had to put all my settings back from scratch. Royal pain in the a$$.

    Only recommendation from Netgear was uninstall and reinstall the app which did nothing to help.
KMDonlon's avatar
KMDonlon
Virtuoso
Oct 14, 2020
Had the same problem, only fix was a full reset and to not use a back up config file... Had to put all my settings back from scratch. Royal pain in the a$$.

Only recommendation from Netgear was uninstall and reinstall the app which did nothing to help.
  • Chuck_M's avatar
    Chuck_M
    Mentor
    Oct 15, 2020
    KMDonlon wrote:
    Had the same problem, only fix was a full reset and to not use a back up config file... Had to put all my settings back from scratch. Royal pain in the a$$.

    Only recommendation from Netgear was uninstall and reinstall the app which did nothing to help.

    You were spot on.

     

    I did a full factory reset and reconfigured by hand.

     

    Phantom satellite is gone and everything is working fine.


    Thanks much for advice.