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Dj-Maveric's avatar
Dj-Maveric
Follower
Jun 07, 2020

Problem 2FA / Orbi App

Hi,

 

I have a problem with the 2FA in the Orbi App.

Entereing email address and PW works fine, then it says I should receive an email with a code but no email is sent. Nothing received in my inbox, nor in my Spam folder.

 

Is there a way to disable 2FA somwhere? Or where could I enter my mobile number so that I could receive a code by sms instead of an email? Did not find anything in my user account on netgear.com. App is used on an Android phone (OS Android 10).

 

Can anyone help please? So I am stuck now an cannot access the app.

 

Thanks a lot for your help

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 10, 2020

    Hi Dj-Maveric, 

     

    Please send me a private message with your contact info. I'll have support reach out for assistance. 


    Christian