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Forum Discussion

NewRouterWhoDis's avatar
Sep 24, 2020

Push Notification verification method not working - E-mail inaccesible

When I attempt to log into the Orbi app it says it doesn't recognize the device. The push notification to the device doesn't work and the alternative e-mail verification method points to an e-mail that is no longer accessible. How do I change the e-mail address? When I log into netgear.com and go to manage profile, it shows my current e-mail but the app still points to the old e-mail address.

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi NewRouterWhoDis, 

     

    May you send me a private message with both your email addresses for us to check. 


    Thanks,

    Christian 

    • iodionio's avatar
      iodionio
      Initiate
      I am having exactly the same problem. Can you help!