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Forum Discussion

Tyl3r99's avatar
Tyl3r99
Aspirant
Jul 09, 2022

RB20 - network map issue

Hi all having an issue with the Orbi app where the Internet and router turn red but I still have Internet connection. And my devices are not switching to the nearest satalite. Its configured to AP ...
Tyl3r99's avatar
Tyl3r99
Aspirant
Jul 10, 2022
Then changes to green and back to red however wifi speed remains at 74mbps
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jul 11, 2022

Hello Tyl3r99 and @BigBadPoperDom, 

Welcome to the NETGEAR  Community!

 

I understand that you are having issues with Wi-Fi speeds and satellite compatibility within your network. 

Please do the following

  • Reset your RBK20 system.
  • Ensure your Router and satellites are on the latest firmware.  

For the latest downloads for your system please navigate to the link below:

https://www.netgear.com/support/product/RBK20.aspx#download

 

For more information on how to manually update your RBK20 system please navigate to the link below:

https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System

 

Best,

Kevin

Community Team