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Forum Discussion

BrooklynOrbi's avatar
BrooklynOrbi
Aspirant
Mar 06, 2020

RB50 "No Connected Device Found"??

I recently updated the firmware of my Orbi RB50 system. Now, in the Orbi App, when I go to the Network Map and click on the RB50 or one of the satellites to see which of my devices are connected to w...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 11, 2020

Hello BrooklynOrbi, 

 

I would recommend performing a factory reset on the Orbi units and running through the setup assistant. May you also let us know the current version your Orbi units are on along with the current app version and if it's iOS or Android. 


Thanks,

Christian 

  • Nezmo's avatar
    Nezmo
    Aspirant
    Mar 11, 2020

    Is there really no alternative to a factory reset?

     

    I have just updated the firmware on my RBR50 and RBS50 to V2.5.1.8.  It wasn't without issues as the satellite at first was stuck on flashing white forever.  I eventually got it all running again and the Web interface shows my devices and which Orbi device they are connected to.  From that angle all looks okay.  But in the iOS Orbi app (v2.4.21.5) I now get the same as the original poster (everything was fine before this FW upgrade).

     

    Note that I CAN see connected devices in the app under Device Manager but instead of 'Router' or 'Satellite' under each devices it says 'Unknown.'  Again, the Web interface does show to which device each is connected.

     

    With 150+ devices and ~100 connected at any one time I am reluctant to factory reset.

    • RoboPapa's avatar
      RoboPapa
      Guide
      Mar 19, 2020

      I have tried on a second occasion to upgrade both router and satellite to v2.5.1.8 firmware but still getting 'No Devices Found' on latest IOS ORBI App.

       

      This time I did a Full Factory Reset and Setup as new but still no good.

       

      I have reverted both devices back to firmware v2.3.5.34 again and all devices are detected in IOS App again and all is good.

       

      So Still waiting for a fix from Netgear. Had this problem for months now!

       

      • Nezmo's avatar
        Nezmo
        Aspirant
        Mar 19, 2020

        Thanks for posting your experience.  As I suspected, a factory reset is not the solution here.

  • Ebrimasonko114's avatar
    Ebrimasonko114
    Aspirant
    Jan 10, 2021
    Hi, I have been having this problem for about 5 months now I couldn’t see the devices connected to my Orbi router I have factory set but still now the same problem, can you please help me?
    • Sundreamer's avatar
      Sundreamer
      Star
      Jan 10, 2021
      Update manually router and satellite

      Go on the firmware page of netgear don’t use autoupdate