NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bummedout's avatar
Bummedout
Follower
Oct 28, 2023

RBk50 - App not working

I just updated my iPad to IOS17.1.  Now the app will not let me log in.  I deleted the app and reloaded.  Everything seems to go fine with set up at first.  I am able to get past the initial login bu...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Oct 28, 2023

The Orbi 'app' requires two login credentials:

  1. First the credentials for my.netgear.com, which are composed of
    1. An email address
    2. A complicated password.
  2. The Orbi web administration credentials, which consist of:
    1. User name "admin", which cannot be changed and
    2. A complicated password

Perhaps the app has accepted the Netgear credentials and is now asking for the Orbi web interface login???

 

(just a thought.  I have only Android products.  It could be that the Apple version is defective?)