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Forum Discussion
HONGYEON
May 10, 2022Initiate
RBK853 Cannot Communicate through Orbi APP, but Wifi is connected properly. (out of control)
Currently, I am using RBK853 (RBR850 + 2 satellites). suddenly, my Orbi system cannot find from Smartphone App, and out of control. but, Still I Can use Wifi properly. I remove product from APP...
HONGYEON
May 10, 2022Initiate
Still my connection is not working, system refuse to connect. like below..
I have no idea.. totally out of control.
funny thing is, Still i am in connection with WIFI.
plemans
May 10, 2022Guru - Experienced User
There's been a ton of posts. Some have factory reset and got it working. Others have just decided to ride it out and see if the next update (either to app or router) fixes the issue.
https://community.netgear.com/t5/Orbi-App/RBR750-unable-to-connect-to-router/m-p/2221474#M4496
https://community.netgear.com/t5/Orbi-App/RBR850-We-can-t-find-your-Orbi/m-p/2220776#M4355