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Solved
RBR 750- Local Connection and Anywhere Acess issues
Is anyone else having issues connecting through the Orbi app via local connection or Anywhwrre Access ? Local- getting logon timeout Anywhere : Device offline message I can connect to my RBR50 ...
- FML
Put my gateway in Bridge mode , and it fixed the local connection issue immediately with orbi app. Also seems to be running much faster.
I can no longer reboot my modem remotely though as Xfi disables all their features when in Bridge mode but I think being able to remotely manage my router is more important than my modem.
Thanks for everyone’s help
Solution : Do better research originally haha and follow best practice of Orbi recommendations and XFINITY recommendations. Set ISP in Bridge mode and allow Orbi to handle NAT
I feel like I have wasted 20 hours chasing my tail.
Submitted a big report just now
Saw the article on private WiFi and tried disabling. I had it working prior with that setting enabled , and tired disabling it on my phone but did not change anything. Would I need to disable that setting on all Apple devices ? Again, it was working in the past with that setting on , on both phones and iPad
Saw the article on private WiFi and tried disabling. I had it working prior with that setting enabled , and tired disabling it on my phone but did not change anything. Would I need to disable that setting on all Apple devices ? Again, it was working in the past with that setting on , on both phones and iPad
Update, had tried doing full reboot of modem and router and satellite per recommended method and couldn’t get orbi to come back online for all devices, phone, or half my IOT.
Ended up doing a factory reset, couldn’t get it to work from orbi app after 3 attempts, finished setup from laptop. Everything is back up and running and connected …. Except access from App, via local or Anywhere.
Continuing to get Timeout / logon failed error
Submitted more tickets to Orbi
Private WiFi, IP tracking and relay all disabled
Help!
Ended up doing a factory reset, couldn’t get it to work from orbi app after 3 attempts, finished setup from laptop. Everything is back up and running and connected …. Except access from App, via local or Anywhere.
Continuing to get Timeout / logon failed error
Submitted more tickets to Orbi
Private WiFi, IP tracking and relay all disabled
Help!
Jonnybunker wrote:
Continuing to get Timeout / logon failed errorI had similar symptoms on a completely different device recently. I unblocked it by disabling Anywhere Access on the app itself when not connected to the local WiFi. In other words, in a place where the mobile could not see the WiFi from the router.
Then when I was back within reach of the WiFi I went in, connected there and re enabled Anywhere Access.
I wouldn't hold out much hope of success, but at least it is another thing to tick off in the list if troubleshooting moves.
- Thanks ! I’ll give it a try !
However , I am getting the “Logon Timed Out Error” when I try to login via Local connection or when trying to use Anywhere Access. I am not able to successfully login to either option.
I was able to quickly hit a button to get to the settings mode somehow, so I think I could try that , I’ll try from my wife’s phone too
Thanks for the tips !- Just an update , downloaded the app on my wife’s phone (she didn’t have it installed) set it up and still getting errors:
When admin login screen pops up, same thing password doesn’t do anything, Face ID , doesn’t do anything and logon error
When I try Anywhere Access, it gives me the device not connected message
I’ll try the other suggestion , when away from my network
