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Forum Discussion

CLDawson's avatar
CLDawson
Follower
May 23, 2023

RBR20 Router Issue SECURITY CERTIFICATE

I lost internet connection suddenly today, but after I connected via my Orbi RBR20 I could not connect to the internet on any of my devices... android phone, iPad, HP laptop, or my HP work laptop. Whe...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 07, 2023

Hello CLDawson ,

 

Welcome to the NETGEAR Community!

I understand that you are not able to log into your Orbi using your admin credentials. Please factory reset your Orbi to re-establish the connection. The issue mentioned above may be linked to a feature that is found in most routers that is enabled by default. This feature has the ability to reroute packet destinations based on current network parameters. If you are still having certificate issues please try toggling off the SIP ALG feature on your RBR20. 

 

Please follow the steps below to turn off the feature mentioned above:

 

  1. Orbilogin.com
  2. ADVANCED
  3. Setup
  4. WAN Setup
  5. "Disable SIP ALG"

Please let me know if you need additional assistance!

 

Best,

Kevin

Community Team