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Forum Discussion

Sidanne's avatar
Sidanne
Follower
May 20, 2020

rbr20 unable to resume internet on a device

I turned off i.e. paused, two Devices using Remote Management tool on the Orbi App. I cannot resume these devices although both are connected to the Orbi.    The app refuses to slide across from paus...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 22, 2020

Hi Sidanne, 

 

Please disconnect the two devices off the network and forgetting the network. Then reconnect the two devices to the network. 

 

Christian 

  • deyyoung's avatar
    deyyoung
    Aspirant
    May 28, 2020

    I have similar issues with the Orbi app, but the web interface works fine.  

    It doesn't make sense why we need to disconnect at the device side; that defeats the purpose of the app interface.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 29, 2020

      Hi deyyoung, 

       

      May you try reinstalling the Orbi app and rebooting your router. 

       

      Christian