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Forum Discussion

Sidanne's avatar
Sidanne
Follower
May 20, 2020

rbr20 unable to resume internet on a device

I turned off i.e. paused, two Devices using Remote Management tool on the Orbi App. I cannot resume these devices although both are connected to the Orbi.    The app refuses to slide across from paus...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 22, 2020

Hi Sidanne, 

 

Please disconnect the two devices off the network and forgetting the network. Then reconnect the two devices to the network. 

 

Christian 

deyyoung's avatar
deyyoung
Aspirant
May 28, 2020

I have similar issues with the Orbi app, but the web interface works fine.  

It doesn't make sense why we need to disconnect at the device side; that defeats the purpose of the app interface.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 29, 2020

    Hi deyyoung, 

     

    May you try reinstalling the Orbi app and rebooting your router. 

     

    Christian