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KPUN's avatar
KPUN
Initiate
Mar 23, 2019
Solved

RBR40 - cannot log into ORBI app

I cannot log into the app, even after resetting the password at the Netgear site. I can log into the site (as I am now) but cannot to the app. Have had this issue in the past but nothing works this time - it just keeps saying an error has occurred try again. Help appreciated!

14 Replies

  • Turns out to be a buggy app.  I had the same problem and found the solution on another thread in this forum..

     

    Uninstall and reinstall the app, and that should clear it for you -- it worked for me.

    • rsaylor78's avatar
      rsaylor78
      Tutor

      Stev3D wrote:

      Turns out to be a buggy app.  I had the same problem and found the solution on another thread in this forum..

       

      Uninstall and reinstall the app, and that should clear it for you -- it worked for me.


      I tried this as well and it did not solve my issue.  When logging into my Netgear account in the app it does not give me any error messages.  It just goes back to the login page.  I typed an incorrect password on purpose and it told me my email or password was invalid.  I expected that.  Tried to log in with correct un/psw and it just goes back to the login page with no error message.

      • Stev3D's avatar
        Stev3D
        Luminary
        As an experiment, try turning off cellular data on your mobile device (to force Wi-Fi-only operation) and see what happens.
    • Stev3D's avatar
      Stev3D
      Luminary
      vetvietnam11b, please clarify: Are you referring to joining the network as a client (connecting to the wireless signal) to use the Internet, or are you trying to connect to the device itself for the purposes of managing it? I ask because the former doesn’t use your administrative password, and the latter can’t be done as guest — unless the passwords are switched in the device configuration. Please clarify. Also see my note (I think it is #2 in the thread) about a buggy app.
      • vetvietnam11b's avatar
        vetvietnam11b
        Aspirant

        Thank you Steve

        i wanted to be able to log in and manage the router. But I can not log in keeps telling me password is wrong. And if I have to reset the Orbi it’s going too ask me the log in code that comes with the Orbi and I don’t have that either