NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BenInDbg's avatar
BenInDbg
Follower
Apr 28, 2021

RBR40 Cannot Change Primary Device to new IPHONE

I searched the community responses to similar trusted device questions and cannot find a useful answer. There is an older thread that began on 2019-11-29, but as replies #4, #5, and #6 express - the ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 04, 2021

Hello BenInDbg, 

 

Thanks for reaching out. May you send me a private message with the following info:

 

Email:

Router Serial Number:

Old Phone Number:

New Phone Number:

 

Thanks,

Christian 

  • Rayfire's avatar
    Rayfire
    Aspirant
    May 11, 2021

    Hello Christian_R ,

     

    I'm also experiencing the same issue as the OP BenInDbg  listed. I upgraded to a new phone, on the Orbi app > Home > Account Management > Login Settings > Two-Step Verification > Trusted devices - I don't see any option to add a new trusted device, it still lists my old one. Please advise.

     

    Thanks

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 12, 2021

      Notice he wanted a private message with personal details which should not be posted on a public forum.