Forum Discussion

Aspirant

Mar 15, 2020

Solved

RBR50 Connection Problem with iPhone

I tried to install the latest firmware update to my RBR50 router through the Orbi App on my iphone. The app tells me that I am not connected to the router even though I am using the wifi network prov...

Christian_R
Mar 19, 2020
Hi PhilBeard,

You may need to factory reset the Orbi router by holding down on the reset button for 15+ seconds. You will need to run through the setup assistant again.

Christian

Christian_R

NETGEAR Employee Retired

Mar 18, 2020

Hello PhillBeard,

You may try reinstalling the Orbi app. You may also try forgetting the WiFi network on your iPhone and reconnecting to the WiFi network.

Christian

PhilBeard

Aspirant

Mar 18, 2020

Thanks. I tried both but neither solved the problem.

Christian_R
NETGEAR Employee Retired
Mar 19, 2020
Hi PhilBeard,

You may need to factory reset the Orbi router by holding down on the reset button for 15+ seconds. You will need to run through the setup assistant again.

Christian
- PhilBeard
  Aspirant
  Mar 20, 2020
  Christian, thanks for taking the time to respond. I finally resolved the problem by doing something I should have tried early in the process; i.e., I power cycled the router. Given how common and how simple the solution turned out to be I'm feeling pretty dumb for not having tried it before turning to the community. Thanks again for your suggestions.
  - Christian_R
    NETGEAR Employee Retired
    Mar 20, 2020
    Hi PhilBeard,
    
    Happy to hear!! Have a great weekend!
    
    Christian