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Forum Discussion

Aspirant

Mar 15, 2020

Solved

RBR50 Connection Problem with iPhone

I tried to install the latest firmware update to my RBR50 router through the Orbi App on my iphone. The app tells me that I am not connected to the router even though I am using the wifi network prov...

Christian_R
Mar 19, 2020
Hi PhilBeard,

You may need to factory reset the Orbi router by holding down on the reset button for 15+ seconds. You will need to run through the setup assistant again.

Christian

Aspirant

Mar 18, 2020

Thanks. I tried both but neither solved the problem.

NETGEAR Employee Retired

Mar 19, 2020

Hi PhilBeard,

You may need to factory reset the Orbi router by holding down on the reset button for 15+ seconds. You will need to run through the setup assistant again.

Christian

PhilBeard
Aspirant
Mar 20, 2020
Christian, thanks for taking the time to respond. I finally resolved the problem by doing something I should have tried early in the process; i.e., I power cycled the router. Given how common and how simple the solution turned out to be I'm feeling pretty dumb for not having tried it before turning to the community. Thanks again for your suggestions.
- Christian_R
  NETGEAR Employee Retired
  Mar 20, 2020
  Hi PhilBeard,
  
  Happy to hear!! Have a great weekend!
  
  Christian
- WallStWizKid
  Aspirant
  Apr 09, 2020
  You mentioned you “power cycled” the router and that solved the problem. Did you mean you got a safety pin and hit the reset button for a few seconds? The reason why I ask is I’m having the same issue. Never had a problem and all of a sudden my Router will not connect with my internet yet my satellites are connecting to my Router ok.
  - PhilBeard
    Aspirant
    Apr 10, 2020
    I unplugged the router, waited 60 seconds, then plugged it back in. After it rebooted all was well. Good luck.