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Forum Discussion
JK1503
Apr 19, 2022Initiate
RBR50 router not found in orbi app
Orbi app shows Router not found and will not connect. I'm able to access via orbilogin on browser and I'm able to use the app through any where access but the app will not connect locally? I'm d...
- Apr 26, 2022
Turn off iCloud private relay beta.
kgrass
May 31, 2022Tutor
Thanks but tbh this is a workaround and not a solution - hopefully NG fixes this
FURRYe38
May 31, 2022Guru - Experienced User
NG isn't seeing any or working on any Orbi 50 series issues with Orbi app. Orbi app should be working for that Orbi series. The Issue with Orbi app and Web page access is being seen on Orbi AX series systems, 7 and 8 only.
The only other items that Orbi app is having a problem with is that with Apple devices, Wifi Private IP address and Limit IP address tracking features seen on Apple devices may cause Orbi app to not work right or fail to connect. While your at home you can disabled these features on the Apple device to see if this helps get the app connected to the Orbi system.
If, not you'll need to contact NG support and let them know what your having problems with on the 50 series Orbi system:
https://my.netgear.com/support/contact.aspx
Good Luck.
- kgrassMay 31, 2022Tutor
Thanks FURRYe38.
I can either use Access Anywhere or disable a feature on my phone to get the app connected to my Orbi. Both are workarounds requiring a user to give up functionality in one place in order to gain functionality in another. They are not really fixing the problem but they do provide a workaround for Apple users like myself.
Personally, I find value in the Private Relay functionality on Apple so I’ll live with using Access Anywhere rather than connecting locally. Hopefully someday NG will figure out a way to work with Private Relay, VPNs, etc. I suspect hiding IP addresses will become more prevalent as time goes on, not less. Just my two cents.
- FURRYe38May 31, 2022Guru - Experienced User
WiFi Private Address is only needed when you travel away from home. I don't use this feature while at home as it not need.
I have this disabled and Local Network enabled on my iPhone 12 Pro Max and have both local and Anywhere access working with my 8 series Orbi.