RBR50 system 4 sats one is outdoor Y model.

What Firmware version is currently loaded on the RBR and all RBS?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the Orbi app version installed? 

What Mobile device are you using? 

Be sure any MAC Address randomizers are disabled while at home:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Is this seen on other mobile devices? 

Does the RBS all appear correctly synced on in GOOD status on the RBRs web page? 

Do the devices appear in the app while at home and if the Orbi app is selected for the local network? 

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nlieber wrote:

 Network shows 4 sats all talking to router but only one sat shows up on map.I have seen this error mentioned for months going back to last year. I have the latest version from apple store for mobile app. Connecting through the PC all is well but if I am away from house I can't easily tell system status.

 I wonder how can such a seemingly easy problem linger on so long?

 

 I will likely be shopping elsewhere in the future.

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