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Forum Discussion
Solved
RBR50v2 App Update today - Can no longer access Orbi from my iPhone
NETGEAR ORBI WIFI SYSTEM APP UPDATE 2.21.0.329
I loaded today on my cell phone - and now - I can no longer access the app and/or confirm the WiFi Orbi software has been updated.
I tried the online tool - without success.
Ideas are welcome - thanks, Mike
Hello MFCebula,
Welcome to the NETGEAR Community!
I understand that you are having difficulties accessing your Orbi app with the release of update 2.21.0.329.
Please navigate to the following settings to gain access to your Orbi app:
Settings >Orbi> Toggle "Local Network" on.
Please turn off your private IP address on your iOS device.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"
Best,
Kevin
Community Team
2 Replies
Hello MFCebula,
Welcome to the NETGEAR Community!
I understand that you are having difficulties accessing your Orbi app with the release of update 2.21.0.329.
Please navigate to the following settings to gain access to your Orbi app:
Settings >Orbi> Toggle "Local Network" on.
Please turn off your private IP address on your iOS device.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"
Best,
Kevin
Community TeamThank you so very much!!
Mike