RBR50v2. cannot login via the app anymore but web work fine

Question

Recently (seems after a iPhone update) I can no longer get into the Orbi app.

What I get is "Login timed out please try again. if this issue persists, try rebooting your device"

I rebooted the phone....no change

I rebooted the orbi... no change

The password is correct, verified on the web login.

I deleted and reloaded the phone app... no change

Info is RBR50v2 and two satellites. Version 2.7.5.6, Apple IOS 15.4 & phone IOS 18.4

The web is working fine. It is the Orbi phone app that gives me problems.

FURRYe38 · Answer

There is a known issue for some regarding Orbi app recently:
https://community.netgear.com/t5/Orbi-App/Orbi-App-Timed-out-Issue/td-p/2452585
&nbsp;
Make sure Private WiFi Address is disabled as well:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
&nbsp;
You can try this and see, this is for the NH app however may work for Orbi app:
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022

ron111157 · Answer

mrlabonte&nbsp;&nbsp; After some research I found you can send a bug report. I sent a couple several days back but have no idea IF they ever received them.&nbsp;To send a bug report open the app and on the login timed out screen shake your iPhone up and down several times and a window opens to send the report.&nbsp;I turned off the the IP/Mac features on my phone and it still got a login timed out.There was also a new update to 18.4.1 on the phone but still &nbsp;no joy!

mrlabonte · Answer

Very helpful! So undoing an error message equates to reporting a bug, never would have thought of that. Confirming that 18.4.1 makes no difference.

ron111157 · Answer

Thanks for that.&nbsp; It seems like the first option&nbsp;may&nbsp;be the problem. I've had the issue for a couple weeks now and that post is a couple weeks old. I'll give it a little time and see.&nbsp;&nbsp;I have always used the private Wi-Fi options in the past and had no problems or issues with that. I did turn them off for a test and it didn't fix the problem.&nbsp;&nbsp;It does act like an App issue. it won't allow face recognition and preload the password like it did before either.&nbsp;

FURRYe38 · Answer

Submit a bug report thru the app for now. Hopefully next Orbi app update will correct things.&nbsp;

Forum Discussion

RBR50v2. cannot login via the app anymore but web work fine

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