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Solved
RBR50v2 delete old trusted device and add new
I've been researching for the past 4 hours and cannot find out how to update my old trusted device (iPhone) to my new one (new iPhone).
I've deleted the Orbi app and reinstalled it and that didn't work.
I've tried to delete the old trusted device and it won't let me because it is primary.
I added the app to my husbands phone and when I enabled 2FA, it still listed my old trusted device.
I cannot find a way to add another trusted device so I can make it primary and then delete the other one that I no longer have.
Very frustrating.
RESOLVED!
I turned off Anywhere access, added the Orbi app to my iPad.
It took me through the steps to login to the app which included adding the iPad as a trusted device. I was then able to delete my old iPhone as a trusted device.
I deleted the Orbi app from my new phone and downloaded it again. Again, It took me through the steps to login to the app and add the new phone as a trusted device. I was then able to switch primary to the new phone.
Wow - 4 hours to figure this out!
1 Reply
RESOLVED!
I turned off Anywhere access, added the Orbi app to my iPad.
It took me through the steps to login to the app which included adding the iPad as a trusted device. I was then able to delete my old iPhone as a trusted device.
I deleted the Orbi app from my new phone and downloaded it again. Again, It took me through the steps to login to the app and add the new phone as a trusted device. I was then able to switch primary to the new phone.
Wow - 4 hours to figure this out!