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Forum Discussion

Reset19's avatar
Reset19
Aspirant
Nov 28, 2022

RBR50v2 IOS Orbi appwill not find devices with latest firmware

The IOS Orbi App Device Manager displays the following message with firmware version V2.7.4.24.         "Sorry, your device list failed to load. Please try again later."    The last firmware vers...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Nov 28, 2022

Hello Reset19,

 

Welcome to the NETGEAR Community!

 

I understand that you are having issues with your Device Manager on your Orbi App. 

 

Are using our current Orbi app version 2.21.0.329?

 

 

Best,

Kevin

Community Team

 

 

  • Reset19's avatar
    Reset19
    Aspirant
    Nov 28, 2022

    Yes, Orbi app version 2.21.0.329.

     

    I have deleted and re-installed from the app store multiple times all with the same result.

     

    Thanks

     

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Nov 29, 2022

      Hello Reset19,

       

      Thanks for your response!

       

      Please provide the following information so I can endorse you to our support team:

      Name:
      Email:
      Phone Number:
      Device Model:
      Firmware:
      Serial Number:
      Preferred time to be contacted:
      App version:

      Please provide this information as soon as possible!
      I look forward to hearing from you!

      Best,
      Kevin
      Community Team

       

      • Reset19's avatar
        Reset19
        Aspirant
        Nov 30, 2022

        Please see your private mail

         

        Thankyou !!