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Forum Discussion

Reset19's avatar
Reset19
Aspirant
Nov 28, 2022

RBR50v2 IOS Orbi appwill not find devices with latest firmware

The IOS Orbi App Device Manager displays the following message with firmware version V2.7.4.24.         "Sorry, your device list failed to load. Please try again later."    The last firmware vers...
Reset19's avatar
Reset19
Aspirant
Nov 28, 2022

Yes, Orbi app version 2.21.0.329.

 

I have deleted and re-installed from the app store multiple times all with the same result.

 

Thanks

 

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Nov 29, 2022

Hello Reset19,

 

Thanks for your response!

 

Please provide the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

  • Reset19's avatar
    Reset19
    Aspirant
    Nov 30, 2022

    Please see your private mail

     

    Thankyou !!

    • topher1269's avatar
      topher1269
      Aspirant
      Dec 01, 2022

      I am having the same issue.  Has this been solved?  If so, how?

       

      I am using Version 2.21.0.329.

      • Reset19's avatar
        Reset19
        Aspirant
        Dec 01, 2022
        No, it has not been resolved yet.