NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Reset19's avatar
Reset19
Aspirant
Nov 28, 2022

RBR50v2 IOS Orbi appwill not find devices with latest firmware

The IOS Orbi App Device Manager displays the following message with firmware version V2.7.4.24.         "Sorry, your device list failed to load. Please try again later."    The last firmware vers...
Reset19's avatar
Reset19
Aspirant
Dec 08, 2022

I too can see devices with the admin login. It is just the Orbi app that can not get the device information.

  • sth4465's avatar
    sth4465
    Aspirant
    Dec 09, 2022

    Interestingly, the app shows my network map just fine. When I click on each particular device in the map, it shows the no devices found error. I sent in a formal ticket to Netgear customer service about this issue with screenshots from the app showing the exact issue. Hopefully they will get it resolved. I enjoyed being able to view and rename devices on my network.