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Oecher01's avatar
Oecher01
Follower
May 12, 2022

RBR750 cannot connect from App

My router keeps dropping internet connection and than won‘t reconnect through the app.
After resetting my modem and resetting the router, internet connection returns and the Wi-Fi network is okay, but I still cannot connect to the router via app though I am standing next to it….happened now three evenings in a row… always around same time…
Any ideas?

5 Replies

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  • plemans's avatar
    plemans
    Guru
    May 12, 2022

    We've seen a lot of people reporting issues with the app lately. 

    If you're on ios, make sure to disable icloud relay and private mac/ip address. 

     

    A lot of people are waiting on an app or firmeware update to fix the issue. 

    In the mean time, they've been logging in through the browser to manage their device

    • nanidanni's avatar
      nanidanni
      Guide
      May 12, 2022

      Thanks for the advice!

      I have tried that on my iPhone, but still cannot connect to the router. Even use Android phone, but same issue. Also, cannot connect to the router on any browsers neither URL or IP address are working.

      I saw many people are having the same issues the past few days, and someone even factory reset the router but now cannot even connect to it anymore...

      So, I will not be doing anything for the next few days, and hope someone will come up with the solutions. 🙂