RBR750 Orbi AX4200: Orbi app not working with iPhone 11 with 14.2 software

Question

I just purchased&nbsp;RBR750 Orbi AX4200 4 days ago and all my devices were working&nbsp;However,&nbsp; all my devices are conncected to my router except my iPhone 11 with 14.2 software.&nbsp;&nbsp;&nbsp;The Orbi app wa working fine and I was loving it for parental controls.&nbsp; All of a sudden, the Orbi app wouldn't conncect to my iPhone and I tried to follow the prompts on the Orbi app turning on and off LAN, setting up new system, etc.&nbsp;The WiFi is working on all the other deviced in my home.&nbsp;&nbsp;&nbsp;Lastly, my phone automaticallhy updates.&nbsp; My iPhone 11 automatically updated to 14.3 software.&nbsp;Please help.&nbsp; I need it for parental control during my child's school hours while I'm at work.&nbsp;If there isn't a solution ASAP, I need to return this router and find another router.&nbsp; I really wanted to love this router.&nbsp;

Christian_R · Answer

Hello,

&nbsp;

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.&nbsp;

&nbsp;

https://www.netgear.com/support/contact.aspx

&nbsp;

Christian&nbsp;

Forum Discussion

RBR750 Orbi AX4200: Orbi app not working with iPhone 11 with 14.2 software

1 Reply