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RBR750 Shows Offline After FW Update
I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1). I have deleted and re-installed and logged back into the app, still unable to conne...
- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!
I just did the update and now I’m stuck, too. I’m using the iOS app on my iPad and iPhone. Sigh. I have the T-Mobile Home Internet Nokia gateway. I just spent the week troubleshooting it with them and yesterday I had finally gotten success and my speed back. Now I see the update to the Orbi 750 and said, oh maybe this will help more. Yeah, don’t fix what isn’t broke.
I have internet and it’s fast and I’ll wait for an Orbi update. But how do I apply it if the software can’t connect to the router? Hmmmmm. This is gonna be fun.
Joe in Los Angels
Joe221 - were you on a custom IP Range, or did you keep it to the standard 192.168.1.1?
The default.1.1
Ah, you were on 1.1 so that is a miss with similarities.
I did however have the traffic monitor already turned on in my instance so that is a similaritie.
This is my question how will we access the update if We have no access to the router. I have only been using Orbi for 3 days now and FW is a reason I stopped using my nighthawk years ago.Try a 30/30/30 reset:
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With the router plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the router. You may need a jeweler's screwdriver or a bent paperclip to access it.
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While still holding down the button, unplug the router from its power source for another 30 seconds.
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With the reset button still held down, turn the power back on and hold for another 30 seconds.
I basically came to this same conclusion of hard resetting the device after the last software update and redoing my SSID setup up. Quite frustrating since this is difficult to do when you are not present to accomplish the requires steps. Is there anyway that Netgear can make the software updates optional so that they don’t brick the system with sporadic software updates? Yes - I could fix it, but needed to be onsite to go through the steps….
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- UPDATE: I did a factory reset and all is well. No issue with the FW after reset. Seems like there was a bug in the FW and Netgear found it. Hope this works for you.
Retired_Member wrote:
UPDATE: I did a factory reset and all is well. No issue with the FW after reset. Seems like there was a bug in the FW and Netgear found it. Hope this works for you.More detail would be helpful:
- You did a Factory Reset. Was that "it"? i.e. reset the router, then went through a configuration using:
- Orbi app?
- The web interface?
- Or, did you manually load firmware from the support web site on the router?
When a router is Factory Reset, all user configuration is erased and the existing firmware (i.e. the "bad" firmware) restarts, ready to be configured. That would imply that Netgear "found nothing".
This is looking more and more as if "something happened" during the automatic update process that stopped access to the router.
Good that a Factory Reset restored access for you. Bad because that implies that others appear to have only two alternatives:
- Keep their existing configuration (and all the effort that went into it), but have no access to the router, or
- Wipe out all their effort and start from scratch.
Personally, I would resent very much having to spend a lot of time restoring what was working fine before.
- You did a Factory Reset. Was that "it"? i.e. reset the router, then went through a configuration using:
