NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

miketheknight20's avatar
miketheknight20
Apprentice
May 06, 2022
Solved

RBR750 Shows Offline After FW Update

I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1).   I have deleted and re-installed and logged back into the app, still unable to conne...
  • miketheknight20's avatar
    miketheknight20
    May 31, 2022
    NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.

    Just excited that I got a win!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 31, 2022

Factory reset and setup from scratch. Be sure any RBS that you have is synced. 

Then manually update to v.2 on the RBS first then RBR lastly:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBK750-and-850-Series-Firmware-Version-v4-6-8-2-Available/td-p/2228203/jump-to/first-unread-message

miketheknight20 wrote:
I manually updated. I was logging in to the admin interface via the ip address to hardcore a device ip and saw there was an update so I installed it. Then BAM! This happens

My only query remain is since I manually updated will NG autopish the fix to my device or do I need to do the 30/30/30 method?

 

miketheknight20's avatar
miketheknight20
Apprentice
May 31, 2022
NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.

Just excited that I got a win!