RBR750 unable to connect to router

Just out of curiosity, did you attempt a soft reset prior to the 30/30/30? I'm asking because, my understanding of a 30/30/30 reset (hard reset) will entail the same process as if I were installing a new router and it is recommended to use a new device name and login password for the main and guest logins which would make me also reconnect 40+ wifi devices. I'm pretty sure I'm not alone on the amount of devices which will have to be reconnected to the network. This is total BS and I still say NETGEAR should forward a fix from their end instead of us end users jumping through hoops just because someone from NETGEAR screwed up!

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antipatico wrote:

it is recommended to use a new device name and login password for the main and guest logins which would make me also reconnect 40+ wifi devices.

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This is absolutely not correct. Every time I install a new WiFi router (or Factory Reset the current router) I always use the exact same SSID/password.  Have used it for almost 15 years.

For reference, the new firmware I received upon a factory reset and reinstall was V4.6.8.2.

CrimpOn,

I quote from an article from Router Network, "Once you are done resetting your router, you must reconfigure it. although this is an optional step, it is recommended you do it. Change the wifi name, password and the admin password of the router. You can find the default password of your router on the website. Ignoring to change the default settings makes your router vulnerable to getting hacked. This is what you should always change the default setting after hard resetting them."

/r

I agree. That article recommends changing from the default WiFi settings that are printed on the label.  It does not recommend changing from the previous user-selected WiFi settings.

Personally, I think they are "full of it".  Every vendor creates default WiFi settings that consist of a vendor specific name, such as ORBIxx, and a password that is often two or three words or random characters.  It is not clear (to me) that Netgear uses the same password for every ORBI21 (or ORBI22).

Got it, Thank you Sensei. Wax on - Wax off

I spoke to Netgear.  They are aware of the issue.  They recommend a factory reset which I do NOT want to do.  A software update is in the works.  Emergency red flag priority ticket has been open and escalated.  Netgear initiated an automatic software update all across the board.  This caused the issue.  Netgear why didn't you all tested in the lab prior to deploying the software?? Netgear/Engineering team if you are reading this PLEASE have a toggle button option (on/off) on the GUI so that those that don't want the update can turn it off.  Let's get the ball rolling and fix this ASAP!!

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MasakiKoi wrote:

Emergency red flag priority ticket has been open and escalated.

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Love the terminology.

Yep... exactly how I've been stealing your Internet for 15 years. Thanks.

So Netgear is going to fix this and save us the trouble of resetting?

That's what MasakiKoi stated on 12, May. There has been a lot of people on this post who have completed the 30/30/30 reset on their router with success I might add with reconnecting their app with their router. I tend for, principle sake, want to hold Netgear's feet to the fire to repair the broken connection with an update since they caused it. All of the other electronic manufactures, at lest the ones I associate with, send out updates immediately or soon after they realize they sent an malicious update which caused a problem. Why should Netgear get off the hook by saying we need to cleanup their mistake by doing a 30/30/30 reset to resolve the issue... Some of us value and manage our time as it is associated to $$$. Now if Netgear would comp all of those who conducted a 30/30/30 rest with an additional year of their Netgear Armor program I would be willing to conduct the 30/30/30.

Backup configuration to file:
Glad it's working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

hi

so i am still having this issue.

I cannot connect to the router via the mobile app or web page (wired and wireless). I am using an Android phone and windows 11 and I can connect to the internet.

Looks like there is a fix, so how do we get it?

This help any? https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

in other words, reset. i haven't done that yet. something i am trying to avoid. if this is the only way, so be it. but a fix from netgear would be ideal. 

Does changing the local network setting on a Apple device work? What mobile device do you have? 

Well if you don't need immediate access, you'll need to wait for NG to make the change or contact them directly. 

Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the  app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.

/r

Can you us know if Local Network is enabled for the Orbi app under Settings on the iphone? 

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antipatico wrote:

Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the  app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.

/r

 

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Yes it is.

/r

hey

i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.

Try a factory reset and setup from scratch with one of the wired PCs and web browser pointed at HTTP and 192.168.1.1. I'd disconnect the RBR from the ISP modem/ONT while you do this. Press the reset button for 20 seconds then release. 

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jbag wrote:

hey

i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.

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