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Solved
RBR750 unable to connect to router
Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices...
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
That's what MasakiKoi stated on 12, May. There has been a lot of people on this post who have completed the 30/30/30 reset on their router with success I might add with reconnecting their app with their router. I tend for, principle sake, want to hold Netgear's feet to the fire to repair the broken connection with an update since they caused it. All of the other electronic manufactures, at lest the ones I associate with, send out updates immediately or soon after they realize they sent an malicious update which caused a problem. Why should Netgear get off the hook by saying we need to cleanup their mistake by doing a 30/30/30 reset to resolve the issue... Some of us value and manage our time as it is associated to $$$. Now if Netgear would comp all of those who conducted a 30/30/30 rest with an additional year of their Netgear Armor program I would be willing to conduct the 30/30/30.
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
Backup configuration to file:
Glad it's working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡hi
so i am still having this issue.
I cannot connect to the router via the mobile app or web page (wired and wireless). I am using an Android phone and windows 11 and I can connect to the internet.
Looks like there is a fix, so how do we get it?
in other words, reset. i haven't done that yet. something i am trying to avoid. if this is the only way, so be it. but a fix from netgear would be ideal.
Does changing the local network setting on a Apple device work? What mobile device do you have?
Well if you don't need immediate access, you'll need to wait for NG to make the change or contact them directly.
Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.
/r
Can you us know if Local Network is enabled for the Orbi app under Settings on the iphone?
antipatico wrote:
Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.
/r
Yes it is.
/r
hey
i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.
Try a factory reset and setup from scratch with one of the wired PCs and web browser pointed at HTTP and 192.168.1.1. I'd disconnect the RBR from the ISP modem/ONT while you do this. Press the reset button for 20 seconds then release.
jbag wrote:
hey
i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.
Still doesn’t work for me. Is there something you had to do to get said “repair”? This whole thing is pretty disappointing considering how expensive this router & satellite were…
- I am having the same issue. Local network is enabled for my Orbi app, and the phone is on WiFi, which is working well. But the Orbi app can’t find the router. Frustrating
Suddenly, I can connect to the router via the app. I still cannot connect through a web interface from my laptop.
The app updated several days ago, but I tried to get in after the update and it didn't work. I tried again a few hours ago and again, didn't work.
Now it does. I may reset anyway as I am seeing seventy devices connected to the router, with multiple duplicates. I certainly do not have 11 iPhones :-).
I also show no devices connected to the satellite. that is in my son's room and all his devices should at least be connected to that.
Not perfect, but getting there....
upon rebooting the router, i can now also access the router from my laptop. all seems fine at this time.
thank you!
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
jbag wrote:
upon rebooting the router, i can now also access the router from my laptop. all seems fine at this time.
thank you!
