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Solved
RBR750 unable to connect to router
Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices...
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
hi
so i am still having this issue.
I cannot connect to the router via the mobile app or web page (wired and wireless). I am using an Android phone and windows 11 and I can connect to the internet.
Looks like there is a fix, so how do we get it?
in other words, reset. i haven't done that yet. something i am trying to avoid. if this is the only way, so be it. but a fix from netgear would be ideal.
Does changing the local network setting on a Apple device work? What mobile device do you have?
Well if you don't need immediate access, you'll need to wait for NG to make the change or contact them directly.
Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.
/r
Can you us know if Local Network is enabled for the Orbi app under Settings on the iphone?
antipatico wrote:
Hello jbag, sorry to read you're still experiencing issues with reconnecting your app to your router. I live in the Apple eco-system and by no means am I an expert in tech but I will tell you all I did was initially before the Netgear fix I: (1) Removed and reloaded the app on my iPhone and iPad and on the iPhone I signed into my account and on the iPad I signed out of my account. Yesterday: (1) On my iPhone I started receiving notices from the Orbi app. (2) I logged into my app on the iPad and connected to the router. Note: I did not do a 30/30/30 rested. Hope this helps with you regaining communications with your Orbi router.
/r
Yes it is.
/r
hey
i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.
Try a factory reset and setup from scratch with one of the wired PCs and web browser pointed at HTTP and 192.168.1.1. I'd disconnect the RBR from the ISP modem/ONT while you do this. Press the reset button for 20 seconds then release.
jbag wrote:
hey
i'm dealing with a droid, pixel 6 pro. i also cannot connect from a web browser on two different windows machines, one of them hardwired to the router.