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Forum Discussion
RBR760: Orbi app (and Armor) show ZERO connected devices
I have the Netgear RBR760 Mesh WiFi 6 router and two satellites. Today, the Orbi app on my iPhone showed an alert saying that the Armor app had been protecting my network and devices, and urging me t...
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try a different mobile device.
I'd open a support ticket with NG and make contact with them.
Or submit a bug report:
Thanks for your reply (both of them actually).
(1) I do not have a MAC Address randomizer. I do not even know what one is, or why/when someone might want to use one.
(2) I already have tried checking the Orbi app on a different device. I get the same results (zero devices being protected) on both my iPhone and my iPad tablet.
(3) I will attempt to submit a bug report, including the same screen capture of the error message that I am attaching here.
I swear I've tried everything including resetting my Orbi 760, which is PITA (and no one should deal with this resetting the router route), and still nothing.
Indeed! I agree completely. Today I rebooted our Orbi router twice (once by unplugging it, and once by selecting the Reboot option in the app's settings), but the same problem persists without any change. In the past, I could see a list of the connected devices, yet now the app shows devices are connected, but then fails to list any of them.
ClickClack wrote:
(1) I do not have a MAC Address randomizer. I do not even know what one is, or why/when someone might want to use one.
Makers of mobile devices, such as Apple & Android phones and tablets, laptops, etc. have introduced a feature to make it more difficult for Big Brother to track users by their hardware MAC address. Apple describes the feature this way:
https://discussions.apple.com/thread/254895025?sortBy=rank
Even if the user has gone into Settings and disabled this feature, (my experience has been that) when the phone/tablet/laptop software is updated, the feature is often enabled again. The result is that when the user next attempts to connect to any WiFi system, including their home WiFi router, it presents a random MAC address that makes it appear to be a 'new' device. This is (yet another) example of companies forcing customers to "opt out" of new features rather than suggesting that they "opt in".
I have used the LAN Setup table to assign IP addresses to almost every device on my network. Being just a trifle OCD, all the security cameras have IP addresses in one group, speakers in another, smart plugs in another, etc. However, since the Wife's iPad and iPod get updated and she doesn't know to tell me, I just gave up on them. They get new IPs from the DHCP pool and ever so often I go into the LAN Setup page and delete the obsolete ones.
Thanks for your informative reply, CrimpOn. I was not aware of this "Private Wi-Fi Address" setting, but I just went into the Wi-Fi settings on both my iPhone and iPad and disabled that setting.
It made NO DIFFERENCE. I launched the Orbi app on my iPad, where the Device Manager section still showed 15 devices online. I then tapped on that section, and once again got the spinning graphic that indicates processing, and once again after a long wait, there was the apologetic message saying that my device list failed to load. I then force-quit the Orbi app, launched a couple of other apps on the iPad, and finally relaunched the Orbi app. The results were the same.
Meanwhile, on my iPhone, the Device Manager in the Orbi app now shows zero devices online, which at least matches the Devices screen in the background while the processing graphic spins until the same failed-to-load message appears.
Right now, I *know* for a fact that our wi-fi network has at least the following 11 devices online: two iPhones, two iPads, one MacBook Pro, one Windows PC, a printer, a refrigerator, a sprinkler controller, and two video-camera doorbells, and there are probably 2 or 3 others.
Given that turning off the Private Wi-Fi Address setting has not made any difference at all, I will now go back and enable that setting again on both the iPhone and iPad.
