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Forum Discussion
goshann
Sep 27, 2022Follower
RBR850 - use app on a 2nd iphone / router password issue
My wife wanted to access parental controls on her iphone (instead of my iphone which has the Orbi app). When she installs the Orbi app, it is requiring a login to the Admin user. Not sure why? ...
plemans
Sep 28, 2022Guru - Experienced User
The netgear account login is different from the router login (sadly).
Problem with password recover is that if you didn't set it up, it still asks the questions but there isn't a correct answer. So it just loops.
So if you didn't set it up or don't have the questions correct, then a factory reset would be the only way back in through that route