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Forum Discussion
RBR850- Orbi app shows no Internet connect but is working
My Orbi app shows "Internet:Offline" yet every device connected to it, either wired or wifi, has Internet and is working fine. I can do speed tests while it says it's "offline" and I'm getting expecte...
Hello MadCricle421,
Welcome to the NETGEAR Community!!
Please turn off your private IP address if you are using an iOS device.
To turn off the Private IP address please follow the directions listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"
Best,
Kevin
Community Team
What if the phone is android and the same problem occurs?
thank you,
Steve K.
steve_k26 wrote:What if the phone is android and the same problem occurs?
Makes no difference, Android phones have the same functionality.
And my Android phone has "Phone MAC" set and yet in the Network Map
tile I still see the red Internet and red Router. Before going into the tab I
also see the App reporting "Offline" at the top right even though this is
simply not the case.
App Version: 2.18.1.2232
I have exactly the same problem and only after the latest Android app update. My IPad has no such issues so this would point to an Android app problem?
