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Forum Discussion
Solved
RBR850 Orbi App not connecting anymore
I love my Orbi, it works so well I never have to mess with it barely at all. So today when I went to show my brother in law how it works I was embarrassed because I couldn't access anything via the A...
I should write an update, my situation has resolved I believe. What I ended up having to do was buy a dongle USB-C to Ethernet LAN like the ports on the back of the Orbi. I procrastinated a bit because it seemed daunting and intimidating. Took a cable and plugged my MacBook in and I was able to access the password reset for my admin account which had been either lost or misplaced or hacked or something maybe? I don't know exactly. It also needed the serial number to the modem and a couple other little things I can't remember. But as soon as I did that I could login to the app in my phone again and everything was ok again. Seems like it anyway. I did not end up needing to do a factory reset or change any settings on my phone like many posts say. My case might be different than yours. Good luck! Wish I knew more
I'm interested in this resolution also as it's happening to me too.
I should write an update, my situation has resolved I believe. What I ended up having to do was buy a dongle USB-C to Ethernet LAN like the ports on the back of the Orbi. I procrastinated a bit because it seemed daunting and intimidating. Took a cable and plugged my MacBook in and I was able to access the password reset for my admin account which had been either lost or misplaced or hacked or something maybe? I don't know exactly. It also needed the serial number to the modem and a couple other little things I can't remember. But as soon as I did that I could login to the app in my phone again and everything was ok again. Seems like it anyway. I did not end up needing to do a factory reset or change any settings on my phone like many posts say. My case might be different than yours. Good luck! Wish I knew more
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
