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Forum Discussion

bizbeer's avatar
bizbeer
Guide
May 06, 2022

RBR850 "Unable to connect to router" message

I have the RBR850 Router (and two satellites).   I am connected to all of them via wifi.   My orbi app shows that several of my devices are connected directly to the router.   Yet I keep getting a me...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 10, 2022

Yes. Once you set up the RBR using a wired PC and web browser, if you use same SSID name and PW used previously, devices and RBS will reconnect. I recommend turning OFF the RBS before you reset the RBR. This will get you access to the RBRs web page. 

 

After it's setup, you can attempt to log in with Orbi app and see if it connects to the system correctly. If your using Apple iphone or pad, be sure to disable these before launching the Orbi app:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

bizbeer's avatar
bizbeer
Guide
May 12, 2022

Thanks again.  I'll give it a test on the weekend.