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Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
The linked in formation is to help work around the issue and a temp work around for users using the Orbi app on Apple devices.
NG is aware of the issue and seem to be working on it. In meantime users and try the linked information. If not, you'll need to be patient.
User should still be able to access the RBRs web page using a wireless or wire connected PC or laptop.
IF anyone i having problems accessing the RBRs web page, try a factory reset and setup from scratch with a wired PC or laptop.
FURRYe38 - Thanks for the info you provide, definitely appreciate it.
Before I go through my entire house and 40+ devices to set back up (including my work computers as I work from home now due to the pandemic), it would be good to know if Netgear on any thread acknowledged the issue and stated they are working on a fix? I can't risk waiting (due to work), if I can't get into my router and see if I have connectivity issues during the work day.
If they haven't officially even acknowledged the issue, then we have no idea if they will try to "fix" it or not (without factory reset).
It would also be great to know if the bug repros again if the router is power cycled after factory reset and setup. I'd hate to set up, and then be right back into this position if the power on the router cycles (not sure that exposed the issue, but some people out there seem to think so based on their experiences).
And no, on a PC directly wired, I tried all the login options directly, and it seems that nothing is allowing log in to the router (without going through factory reset, that is).
You don't see to go thru 40+ devices when you reset, just need to reset the RBR only and setup from scratch again. You can even turn OFF the RBS while you do this or leave them running so devices have something to connect to temporarily.
IF the system is working for you and it's just the routers web page and the know Orbi app issue, you might leave the system running. When you have time, then try a reset.
I've seen a couple of other users mention that they contacted NG support and was told that NG IS aware of the problem and seem to be working on a fix due out in a few days. So you might wait for this coming week and see if something comes out that fixes this...
Hi everyone,
I was wondering if anyone was having a problem connecting to the router or the app. I tried rebooting the router and modem and also using a ethernet cable to connect directly to the orbi but no luck. When I do anywhere access it shows it with a red dot and offline. I have fully running orbi in sense the internet works but have no way to access the page, armor or parent controls. I have tried the websites as well as the number like 10.0.0.0.1 and 192 number. The 192 number redirects me to the FIOS page. The FIOS model wireless features have all been disabled.
Was wondering if it was a firmware update or such. Gearheads have not been able to help me solve it.
I have a RBS850 model.
Thank you in advance.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Disconnect the RBR from the ISP Modem. Power OFF the RBR for 30 seconds then back ON. Can you access the RBRs web page at 192.168.1.1 or orbilogin.com?
While the RBR is disconnected, try a factory reset and setup from scratch on the RBR with a wired PC. Can you access the RBRs web page at 192.168.1.1 after pressing the reset button for 15 seconds then release?
Drew7203 wrote:
Hi everyone,
I was wondering if anyone was having a problem connecting to the router or the app. I tried rebooting the router and modem and also using a ethernet cable to connect directly to the orbi but no luck. When I do anywhere access it shows it with a red dot and offline. I have fully running orbi in sense the internet works but have no way to access the page, armor or parent controls. I have tried the websites as well as the number like 10.0.0.0.1 and 192 number. The 192 number redirects me to the FIOS page. The FIOS model wireless features have all been disabled.
Was wondering if it was a firmware update or such. Gearheads have not been able to help me solve it.
I have a RBS850 model.
Thank you in advance.
This happened to me on an RAXE500 when applying new FW and manually inputting the info. After trying to apply certain sections, I would get a lock up and would have to reboot to get back to "trying" to get into the UI. Which the page would just sit there and nothing would happen. But the Network that was up and running for the most part remained operational while this happened. Just out of habit, I did a Pin-Hole Reset and no problems after that. If that hadn't worked, I would have done a 30-30-30.
This was under the supervision of NG Tech, so they know about it and we are watching it closely. Since then it has popped up in the ORBI line and I posted a thread of the first incidents to the FW group looking at this. So they are currently investigating it.
