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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Any update from NG? This is pretty frustrating.
"Please reinstall Windows 95"
For those who did the factory reset, how did you get it to work again? When I do the factory reset, the LED on the front of the router stays solid white seemingly forever (solid white indicates that the router is restoring the default settings). When trying to set up the router again in the app, the app STILL cannot find the router, even though I am connected directly to it on the default SSID of ORBI18. What am I missing?
I can't seem to edit my previous comment. I figured out how to get the factory reset to work. You need to have your phone forget your network(s) first. By network(s) I mean both the SSID that you want to use (presumably you will set up the same SSID again after factory reset) and the default SSID of your router (your phone probably still remembers that network from when you set up the router the first time). Forget BOTH of those, then go through the factory reset process. If you don't forget those networks, your phone will fail to connect to them during the setup process in the app.
- Try this which I found on Reddit: press the factory reset button for seven seconds. Continue pressing the factory reset button while you unplug the device for seven seconds. Continue pressing the factory reset button for seven more seconds as you plug the device back in. It isnât easy to do, but itâs the only way we got one of our satellites to begin working again after the factory reset to correct the above problem.
I'm still holing out on not factory resettting hoping for a solution pushed thru soon. But I'm realized in the last few days my ping has becoming noticeably worse when I game, becoming extremely laggy at times, I have a feeling the problems are related.
- I am also holding out to reset. I reset my Insteon 2 weeks ago and couldn't get back in. Hoping Netgear fixes ASAP
- I'm in your boat as well.
I am having this same issue on my RBR850