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Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! 😉 As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Hello Orbi Community,
We have been working around the clock to provide a fix that does NOT require a factory reset. We have developed and confirmed the success of a fix on several internal units that were in this same state.
Jroach - Would you be willing to send me your serial number so we can push the fix to your system?
Anyone else that would like the fix pushed to your system, please private message me with your serial numbers.
I'll provide an update once the fix has been pushed to the group.
Best,
Christine
- Awesome. Hope you have it fixed soon then
Daveu ,
If you'd like to private message me with your serial number I can ensure you get the fix as soon as possible. 😊
Best,
Christine
- Ok sent
- S/N of RBR or also RBS?
Please send me the push fix. The serial number of my router is: xxxxxx.
Hello Orbi Community,
Thank you to those of you who have provided serial numbers. We have pushed the fix to your systems and ask that you reboot your system at your earliest convenience. Please note, that your system may take several minutes to fully boot up. Once rebooted, please let me know if the issue is now resolved and can now access your router via the Orbi app and web user interface.
Warm Regards,
Christine
- Success. It’s working.
- I’m able to log in but this is what my device list looks like
- Can I please message you my serial number?
Christine, thanks for the offer but I will wait until the generally available release is pushed out.
Again, thanks for considering me for the early release.
HI Christine,
Please push the update to my systems. thanks!
Michael
Hi Christine, how do I private message you?
Thanks
I need a fix also...who do I DM?
Hello AGore and doghouseorbi ,
Please send me a direct message with your Orbi model and serial number and I'll submit them to receive an update overnight.
Best,
Christine
ChristineT i sent few PMs with model and S/n, am I on the list to receive updates on my router?
please confirm
thanks
it's been a week, and still no push of a fix to the general group? are you still pushing out if we DM serial number?
