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Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Hello again,
We have heard of some cases where the issue persists. We have seen this happen internally and after several minutes the issue clears on its own. Can you please share if you can access orbilogin.net/debug.htm and note whether or not the Seal value is v2.1.5.37-1 and firmware v4.6.8.2?
Thank you,
Christine
Unfortunately I donât remember my login info since I never access my router settings through a browser. I tried the generic âadminâ and âpasswordâ entries but it didnât work. Eventually it asked if I wanted to reset my password and provide my serial number but Iâm nervous with this issue ongoing itâll completely lock me out once I try to setup a new password. Let me know what you recommend.
For the few customers that are still experiencing an issue can you please confirm if you're using an iOS Apple device to access the app? If so, please follow the steps below and provide your feedback:
a. open the Settings app.
b. Select Apple ID > iCloud > Private Relay.
c. Disable Private Relay.
Thanks,
Christine
- After turning off Private Relay, that allowed me to see the router in the app. Same issue occurred like others where the device list all showed N/A.
However, turning Private Relay back on brings me back to the original issue where it says it canât connect to the Orbi device. Iâm fine turning it off briefly to troubleshoot this issue but wonât turn it off permanently for this. Hopefully your fix will address this. Thank you!