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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
FURRYe38 and ChristineT , I believe the question that _Mike asked is the one that I too have. Namely, if NG is successful in engineering a fix that will NOT require a factory reset and assuming that the fix will be to the RBR's directly, how do you think it will be applied? If it's not a push update to the router (i.e. the equivalent of an auto-update), how would the fix be administered? Using the Orbi app someway?
I know the fix does not yet exist and there may be no way to know the method that might be used, but just trying to understand how we'll regain functionality (other than a factory reset). Further, how will we be notified what to do?
Thanks.
Hello wfletchb99 ,
Thank you for your inquiry. We have had a good number of people report that the fix being deployed (similar to a firmware push) is successful in recovering the ability to access the Router settings. Once we are confident that the fix resolves the issue and does not introduce any other issues we will deploy it to all the impacted users.
Does this answer your question?
Kind Regards,
Christine