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Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
I also had to reboot one more time with the satellite nodes, to get my device names to come back and mesh satellites (backhaul) to synch up. All good now.
Hello all,
I have been notified that this round of serial numbers has had the fix deployed and request that the folks that recently provided their serial numbers reboot their systems at this time. Please note, that we have seen it can take 5 minutes after a reboot for the system to be fully operational. In addition, if device names are showing as NA in the Connected Devices list a second reboot resolves this issue.
Please also verify if your Armor and Smart Parental Controls services are active and working as expected.
All feedback is welcomed and encouraged.
Best,
Christine
- Can I assume that rebooting is simply unplugging, waiting 20 second and plugging back in?
Yes tiburon7227 , I would do that on your mesh satellites as well if you have any. I had do this two full cycles for everything to refresh and synch back up.
Is this getting pushed to everyone or are we still submitting SNs?
Hello howansky ,
This fix will be pushed in the very near future however we are still taking serial numbers for those who want the fix as soon as possible. Please send me a private message with your model and serial number and I'll let you know when the fix has been pushed.
Best,
Christine
- Seems to be working. Thank you
Hi,
I'm not sure if I was included in "this round".
I've tried rebooting, but no change.
also, iCloud auto-relay only gives me an option to upgrade, not a toggle on/off. I cannot turn it off. fyi, or any hints welcomed.
thanks.