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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
I am glad that Christine reached out to us.
After sending my serial number as a direct message I was able to log into the RBR850 and log into the web management interface.
it is worth noting that even a factory reset did not work in my case, but whatever push fix Netgear set up did. I saw the ssid from my custom network identifier to ORBI##, but I could not log in via a browser or the app. Also i think it was in some sort of limp or setup mode since multiple clients could not join the network, and services though the router were limited.
Before the fix was applied and before my attempt factory reset, the router was working, but it appeared to reboot or reset itself a few times a day.
The default gateway but tcp/80/http and tcp/443/https were not reachable either.
I am glad that I was able to recover the router with the help of Netgear, but it took too long to address this issue. My router is out of warranty, and I'd appreciate it if Netgear would improve their QA before bricking a bunch of routers.
I did already order a replacement mesh solution from a different company since I don't want to have this happen again.