NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Hello - Iâm receiving the same error. âWe canât find your Orbiâ and Iâve reset the router several times including deleting a work app on my apple products that I thought could have been interfering with the router. What is your ETA to get this resolved? Thanks, Pat
Pat, my understanding is:
1. NG (Christine) can send you a Beta update. This update fixes the web access but there might be some lingering issues with Armor, IOS Orbi app??? I think if you request this update, Christine will PM you with what she needs from you.
2. Wait for the "published" update, no ETA but it sounds like the Beta is going well so maybe soon. The fix might be pushed to your Orbi so I'm not certain how you will know but there is now a banner on this (the NG community) website that says they are working on it so maybe check back to see if it has been completed.
Hope that helps.
PS: I'm waiting for the "final" version as most of my devices are up and running. I do have issues with devices that are fixed addresses...not sure if this is caused by this issue or something else.