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Forum Discussion
Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Hello Orbi Community,
I'd like to share that based on all of the great feedback we've been receiving, we have an opportunity to optimize the patch and have decided to focus our efforts on this next iteration of the patch instead of continuing to push out the original patch. Based on some of the feedback, people have had to reactivate their Armor subscriptions along with taking additional measures to recover the Connected Devices list. We are working around the clock to continue the momentum in resolving this issue and hope to have the next patch available within the next 24 - 48 hours.
For the people that have received the first patch, you will automatically be included in the 2nd round so there is no need to spend a lot of time customizing the names of your devices at this time. Hopefully, the original values will be recovered successfully.
For those who haven't received the patch yet, please continue to send me a private message with your serial number and I'll ensure you're among the first to get the second iteration of the patch.
I will temporarily mark this as the solution so our Orbi community can see this update easily. I'll provide another update once I have more information on the progress.
Warm Regards to all!
Christine
I donât believe I ever received a patch for this problem.
Serial number is 6874017VA0C51