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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
jvcjbl it took several reboots for me to see everything back to "normal" in terms of Orbi app access via wifi. Not sure how many times you've rebooted, but might be worth trying a couple more times. FWIW, I could not connect through the app locally or through Anywhere before the fix was pushed. Also, none of the devices that connect to our network use iOS, but I do see in other posts that further action may be required if you use Apple products to access Orbi. Are you able to access the router page through your browser?
I've rebooted 3 times. Everything connects and I have no issues as far as connectivity. The anywhere access works but even it doesn't see the router. I will do just about another other than hard reset the router. I have over 100 devices on my wifi and I do no want to even think about taking all of that offline or resetting it back up. Thank you for the suggestions I'll try but I'm hoping to hear back from ChristineT at some point.
jvcjbl I don't have 100 devices, but I do have almost 60 and felt the same way. At the risk of offering one suggestion too many, if you can access the router page in a browser, you might think about is doing this:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
That way, if you did have to bite the bullet and do a reset you would, in theory, be able to restore everything to it's current state. For the record, the first thing I did once I had access again was to do a backup, but I have not tried to use the backup (as it was not needed). Either way, good luck.
wfletchb99I've never used the webpage... unless I'm doing something wrong it doesn't work for me
jvcjbl You probably already know this, so forgive me if so, but your default router page is likely 10.0.0.1 or possibly 192.168.1.1 as those are the most common addresses used as a default. Unless you know that yours is a different address, then I'd try those in your browser while connected to your main wifi SSID and not your guest ID. If the webpage comes up asking for an ID and a password, then that's a good sign. If you get a "refused to connect" error or something similar from your browser, then the issue that this thread is about is still a problem for you. When I was experiencing the problem, I tried Chrome, Firefox, and Edge. The image attached is what the rejected page looked like for the three browsers I tried. If you log in with your browser and see something like these messages, then it may mean that the update was not pushed to you.
If, on the other hand, you get a pop up for you to log in to the page, then it probably means that the fix was pushed to you and you can log in with the router page ID (usually "Admin") and whatever password you set. If you never set a password, then it could simply be "password"
If you are able to log in to the page, then you can back up your settings as I mentioned in the previous post and then decide if you want to do a full factory reset.
