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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Has this impacted the quality or range of the wifi for anyone else? My range and speeds are basically cut in 1/4 of what they were, this is beyond frustrating.
scr930, I too am experiencing some quirky/sporadic issues. I'm not certain it has anything to do with the FW failure but the things that I have noticed:
- Wireless cameras that are the furthest away from the RBR/RBS have either disconnected or frequently unavailable: (camera report from the East Side which is the furthest from the router)
Front 1E
- 149 errors
- 41.8% camera uptime
DW 4E:
- 234 errors
- 36.7% camera uptime
Front 2E:
- 98 errors
- 8.9% camera uptime
(Typically I see uptime greater than 97%)
- Wireless internet speed is 30% less than advertised. Called provider and they checked the line (several times) and all is good on their side to the modem. Typically see >450Mps.
- This one is strange... Wired connections are 90% LESS (or more). At the time of writing this my speed was 9Mbps download and upload was 8Mps (contracted speed is 500) wired to Orbi.
Again, sporadic.