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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
ChristineT
I sent you the SN from my RBR750. This issue has been since the April update. It's noted in my most recent PlayStore review for the Netgear Orbi app. Please get this major issue fixed for all of us!
I sent you the SN from my RBR750. This issue has been since the April update. It's noted in my most recent PlayStore review for the Netgear Orbi app. Please get this major issue fixed for all of us!
- Christine (and all the others in the background on the Netgear team) thanks for your contribution to figuring a resolution to this problem. I currently seem to be back to normal concerning my router and having access to it, both in the app and through the URL. Hope this remains the case. And, I also hope that anyone else having a problem soon gets a resolution to it. Thank you for the work youâve done to make it so. Kay
Confirmation that I can now access my RBR750 again, both via the Orbi app and via 192.168.x.1.
Firmware version 4.6.8.2 on Router and 2 of 2 satellites. Via 192.168.x.1, actual firmware version is: V4.6.8.2_2.1.9
Behaviors seen:
- One satellite has no devices, which is odd -- I will reboot my RBR750 to see if this resolves.
- The Orbi app shows the serial number of my ROUTER for both satellites. The satellites' actual serial numbers are not displayed in the App.
Suggestions:
- It would be nice if the Orbi's logs include a message when firmware has been pushed and when the Orbi has rebooted -- both including the firmware version numbers.
- It would be nice if the Firmware Update page (via 192.168.x.1) shows the date that the (current) firmware version was installed.
- ChristineT
Thank you! This morning the update came through. After a reboot of modem then Orbi (including both satellites, one at a time). Everything seems to be working. Appreciate the time and stress you are devoting to this problem- ChristineT , I sent you a pm with my serial number as well. Thanks!