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RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
My Orbi app is able to connect locally if Apple private relay is turned on. Is this to be addressed as part of the fix or a seperate issue with the latest Orbi firmware?
Retired_Member wrote:
My Orbi app is able to connect locally if Apple private relay is turned on. Is this to be addressed as part of the fix or a seperate issue with the latest Orbi firmware?
Is there a typo in this post? "It works now" seems inconsistent with asking about a fix.
- Sorry should be off in stead of on
Retired_Member wrote:
Sorry should be off in stead of onJust a suggestion: this "can't find your Orbi" thread has reached 577 posts and appears to have fallen into a pattern of users asking about the status of their request to have updated firmware 'pushed' to their routers. I fear that the question about Apple's iCloud Private Relay may get "lost in the confusion."
It might be more practical to start a new thread regarding "Orbi app and Apple iCloud Private Relay"
When I attempt to learn about iCloud Private Relay, there appear to be inconsistencies
https://support.apple.com/en-us/HT212614
For example:
- The goal appears to be securing the Safari web browser.
- Orbi app is clearly not Safari, so one would think this feature cannot possibly interfere with the Orbi app.
- However, there is also discussion of hiding dns queries. Maybe iOS is not sophisticated enough to distinguish between Safari dns queries and other dns queries.
- Perhaps the Orbi app "finds" the Orbi router by doing a dns query to orbilogin.net. One of the features of consumer routers is that they intercept specific dns requests and return their own IP address. If a dns request for "orbilogin.net" gets to an actual DNS server (Goodle, Cloudfront, etc.) they cannot resolve it because they have no idea what the internal IP address of the consumer router might be. (and, there are literally tens of thousands of consumer routers).
- If iCould Private Relay "hides" dns requests made by the Orbi app and passes them onto Apple's 'wonder server', the Orbi app might be unable to discover the IP address of the router.
I have seen posts referring to iCloud Private Relay, but have skimmed over them because I do not use iOS. Perhaps a search (box in upper left corner of forum web page) will turn up the information you seek.
- I give up on Orbi. The latest firmware broke accessing the Orbi app. Private relay had been on and Orbi app worked a treat for months prior to latest firmware.
Good luck all.